Hand Baggage Allowance

 2 pieces of carry-on baggage is permitted for Business Class (7kg per piece) and 1 piece of carry-on baggage is permitted for Economy Class (7kg per piece).

• Passengers may also carry one personal item, such as a small handbag, laptop bag, or duty-free items. Additionally, you may bring a coat or jacket, an umbrella, a walking stick or crutches, a camera, binoculars, a reasonable quantity of books and magazines, a baby basket or folding pushchair, and a suitable quantity of baby food.

Checked Baggage Allowance

All passengers have a baggage allowance as indicated on their confirmation note. There are two types of baggage allowances:

• Weight concept
• Piece concept

Weight Concept 

Free Allowance under Weight Concept

The weight concept applies to all flights, except those to/from Seoul-Incheon.

 Piece Concept

Free Allowance under Piece Concept

The piece concept applies to Seoul - Incheon flights.

• MAI accepts the piece concept only for passengers traveling on MAI and interlined carriers operating non-stop to and from the USA/Canada.
• The maximum dimensions for the free allowance of 1 piece of baggage must not exceed 158 cm (L + W +H), with an allowable weight of up to 23 kg.
• Children: Baggage allowance for children are the same as for adults.
• Infant: 1 piece of baby buggy/stroller/pushchair +1 normal check-in bag. Check-in bags must not exceed 10 kg.

 Excess Baggage Rates 

 Excess baggage fees apply if your checked baggage exceeds the free allowance. The rates vary based on the route and baggage concept (weight or piece):

• Baggage exceeding the allowable weight or dimensions will incur excess or oversized baggage charges.
• Excess baggage under the weight concept is charged per kilogram.
• Excess baggage under the piece concept is charged per additional piece.
• Excess baggage fees are non-refundable and non-transferable to other passengers or flights.

 Pre-paid Baggage 

Passengers may purchase additional baggage allowance in advance at a discounted rate through the airline’s website or customer service. Pre-paid baggage is available in increments of:

• 5 kg
• 10 kg
• 15 kg
• 20 kg

Pre-paid baggage can be added up to 3 hours before departure. Please note:

• Pre-paid baggage is non-transferable to other passengers or flights.
• Unused pre-paid baggage is non-redeemable for a refund.
• It offers significant savings compared to paying excess baggage fees at the airport.

 Additional Baggage Allowances

 Additional baggage allowances are provided for loyalty program members and specific passenger categories:

 Sky Smile Tier Members:

• Diamond Tier: 20 kg in Business Class, 10 kg in Economy Class
• Ruby Tier: 10 kg in Business Class, 5 kg in Economy Class
• Jade Tier: No additional allowance

 Medical Travelers:

• Passengers traveling for medical reasons may be granted additional baggage allowances, subject to medical documentation.

 Student Travelers:

• Students traveling on special fares may be eligible for additional baggage allowances. Please confirm at the time of booking.

Passengers may combine their additional allowance with their standard checked baggage allowance. Please ensure that the combined baggage adheres to the allowable weight and size limits for each class of service to avoid excess baggage fees.

Special Items

Orthopedic Tools:

• Passengers requiring wheelchairs, crutches, or other orthopedic aids may bring these items free of charge, and they do not count towards the baggage allowance.

Sporting Equipment:

• Items such as golf bags, surfboards, bicycles, and other sporting gear may be included within the free baggage allowance. If they exceed the standard weight or size limits, excess fees apply. Please notify the airline in advance or visit the Sporting Equipment page for more information.

Flying on Multiple Airlines

• Passengers traveling on Codeshare or Interline flights can take advantage of baggage check-through services, allowing for seamless transfer of baggage between connecting flights.
• Please note that baggage allowances may vary depending on whether you are traveling on single tickets, conjunction tickets, or separate tickets across multiple airlines.
• To ensure your baggage is checked through to your final destination, please confirm this service with the respective carriers at the time of booking.
• Additional baggage allowances are applicable only for MAI-operated flights and do not extend to connecting carriers.

 Baggage Lost & Found

 In the unfortunate event that your baggage is delayed, damaged, or lost, please report it to our baggage services desk immediately upon arrival. Alternatively, you can file a claim through our Baggage Services Contact Center.

 For assistance, contact our Baggage Services Team at: 

• Phone: +95 9 250 864 250
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 Please note that the airline’s liability for lost or damaged items is limited, and we highly recommend purchasing travel insurance for additional coverage.

 Important Note

• Passengers are strongly advised not to pack valuable items such as cash, electronics, jewelry, or important documents in checked baggage. It is recommended to carry these items in hand baggage. For more information, please refer to our Restricted Items.
• At the airport, baggage labels will be attached at check-in, and priority tags will be added for our Business Class Passengers and Diamond Card Members. Ensure your baggage is properly labeled with your name, address, and contact details for your destination, and remove any old destination tags to avoid confusion.
• For safety reasons, do not carry bags that do not belong to you.
• When claiming your baggage from the carousel, verify the baggage tag to ensure it matches your luggage.